by Staff Correspondent
On Tuesday, Bombardier announced its strategic alliance with Sterling Global Aviation Logistics, a global leader in aviation transportation and logistics to enhance worldwide dispatch of parts for its patrons.
The alliance is envisaged to provide Bombardier with an access to a network of aircraft, based across five continents, with which to deliver a wide variety of parts to customers quickly and efficiently in the event of an aircraft on ground (AOG) situation. Fully integrated solution for parts delivery further to bolster responsiveness and complements Bombardier’s extensive parts network capability and readiness.
This enhanced parts delivery capability to complement Bombardier’s rapidly growing customer service network, which is currently expanding by more than 50%, as reported.
“Our patrons deserve fast and effortless AOG resolution and our collaboration with Sterling, an industry leader in providing AOG Logistics around the globe, allows us to quickly and efficiently deliver the parts for our patrons in need,” said Andy Nureddin, Vice President, Customer Support, Bombardier.
“We are delighted to further enhance our portfolio of solutions, and we are proud to add this offering to the ways in which we can be there for our patrons when and where they need us.” he further added.
This strategic alliance affirms that Bombardier patrons can fly with confidence knowing that they have the backing of one of the industry’s most expansive parts distribution networks with parts facilities located across North America, Europe, Asia, and the Middle East. Shipping more than 350,000 parts annually with an impressive network-wide parts availability rate of 96%, Bombardier’s sophisticated inventory management system maximizes parts availability, shipping, and tracking 24/7. Patrons who buy parts from Bombardier can continue to benefit from a two-year parts warranty guarantee and price matching, as well.
“We are very excited to provide global logistics support to Bombardier’s enhanced parts delivery solutions for their customers and are proud of our long-standing strategic collaboration of over 15 years,” said Robert Broderick, Executive Vice President, Sterling Global Aviation Logistics.
Furthermore, the enhanced parts delivery service is one of many solutions available to customers in need of immediate assistance. Bombardier’s Mobile Response Team boasts world-class AOG coverage with 30 mobile response team trucks worldwide. Additionally, customers can count on Bombardier for support of structural repairs for its leading family of Learjet, Challenger and Global aircraft.
The cross-functional CRC teams at Bombardier are also empowered with state-of-the art tools and technology and are backed by Bombardier’s aircraft engineering expertise. Bombardier continues to reinforce its ongoing commitment to providing its customers with the most comprehensive onsite, mobile, and aircraft-on-ground resolution services in the industry.
This announcement is the latest in a series aimed at enhancing Bombardier’s worldwide customer service network and increasing its infrastructure footprint by 50%. These include the expansion of Bombardier’s service center network in Berlin, Miami, Biggin Hill, London, Singapore, and the new service center to be built in Melbourne, Australia; new Line Maintenance Stations (LMS) at strategic locations in the U.S, Europe; as well as new products and services for customers, including the next steps in Bombardier’s digital transformation.
